This award is for businesses and organisations that operate customer centric operations backed up by analytics that demonstrate how they ensure the customer is truly king.
Judges will be looking for:
- Methods used to monitor customer satisfaction levels
- How you empower your employees to ‘delight’ your customers
- Employee training procedures to enhance customer satisfaction levels
- Resources and tools implemented to support customers out of hours
- Your process for customer returns, complains and follow-up
- Evidence of how your customer service has impacted financial performance
To enter this award follow the instructions – Please read entry guidelines on the right
You will need to enter your personal details then upload an 800 word entry in Word document format (from your computer) that meets the judging criteria detailed above.